First consultation
The informative and educational start of your journey
Service Description
This initial consultation lasts at least 1.5 hours and marks the start of every journey. We'll analyze your areas for improvement, immerse you in the work and perspective, and take the first steps of the practical training. Afterward, we can discuss the rest of the journey. Every new client begins their journey with this appointment.
Cancellation Policy
- Please notify us at least 24 hours in advance if you cannot keep an appointment. Otherwise, you will still be charged for the appointment. - Purchased packages or lessons are non-refundable, except for urgent medical reasons (a vet/GP report is required). - Please bring: food, a toy, a long leash, and a short leash. If you need other items, please bring them as well. - If lessons are held at home, there will be an additional travel cost. This will be invoiced after each session. The travel cost is €20 (including VAT) per 15-minute session. Traffic delays are not charged, but may affect the duration of the session. We always do our best to be as fair as possible to everyone. - Please arrive at the agreed-upon time so that training can start on time. Arrive a little early so your dog can relieve itself before the training begins. - Big Mouth Dog Training is not responsible for any illness or allergic reaction caused by factors beyond our control. - Due to the wide range of training programs and dog types, Big Mouth Dog Training cannot be held liable for any accidents, loss, or damage of any kind. - The dog must arrive at class wearing a properly fitting collar. If this is not done and the dog escapes, Big Mouth Dog Training is again not responsible for any accidents. - If the owner fails to adequately inform us about the dog's behavior (e.g., aggression) and someone is injured, the owner is fully responsible.